An Iconic Hotel Since 1911

Reservations

You have a few options for booking your room:

You can book directly with us. In general, this will ensure you get the best rates and room options. Just call or text us at 719-298-8908. Or, email us. However, if you call, we can help you pick the perfect guest room! So, pick up that phone and call our friendly staff for recommendations on the best room for you. 719-298-8908.
You are also welcome to book through a third-party booking site like Expedia if you prefer. But why? Just call us! We’ll make sure you get the best available room at the best available price.
If you choose to go to a third-party room reservation site and it looks like we are full, please call to see if any rooms have opened up. Sometimes that happens. You’ll never know if you don’t call.
During train season, if you are riding the Cumbres & Toltec to Chama and back, we can make sure you get out the door in time to load the train at your leisure.
Coffee is available in all rooms.

Reservation & Payment Terms

Reservations will be charged midday on the day of arrival, unless other arrangements were made at booking (e.g., split payments).
If the credit card on file is declined, we are not obligated to hold your room.
If your card changes, please contact us prior to arrival to update your reservation.
During high-volume periods (e.g., Memorial Day, Labor Day, or specialty train weekends), cards may be charged at the time of booking for direct reservations.
If we are unable to reach you for confirmation and must switch your room due to maintenance or unforeseen circumstances, we reserve the right to make necessary changes to your reservation without verbal confirmation, though we will make every effort to notify you in advance.

Check-In / Check-Out

Check-in: 3:00 PM – 8:00 PM
Check-out: 11:00 AM
We live on-site and are happy to assist with check-in. Please call (719) 298‑8908 or stop into Caboose Burgers (below the hotel) to have us paged.
Late check-ins after 8 PM must be arranged by 3 PM the day of arrival.
If no prior arrangements are made and guests do not arrive by 8 PM, we reserve the right to refuse service and may not be able to accommodate. A $30 late check-in fee may apply.

Cancellation Policy

All cancellations incur a 20% fee.
To receive an 80% refund, cancellations must be made at least 21 days prior to arrival.
No-shows and cancellations within 21 days of arrival will be charged the full room rate.
Reservation changes are allowed up to 48 hours before arrival, but please note:
- Rates may vary depending on the new dates selected
- Changes are subject to availability
Early checkouts are non-refundable.
Note: As a small property with limited rooms, late cancellations significantly affect our operations. We appreciate your understanding.

Room Occupancy & Smoking

All rooms are non-smoking indoors. Smoking is allowed outside only.
Each room is designed to accommodate a specific number of guests based on bed space.
If your group exceeds the room’s capacity, you may be required to book an additional room, if one is available.

Additional Policies

No pets allowed. A $250 fee will be charged if a pet is brought in without prior approval.
Late check-out may be available for $10/hour (subject to availability).

Third-Party Bookings

If you booked through a third-party site (e.g., Booking.com, Expedia), please note:
- These platforms may have their own cancellation and payment policies
- We enforce our hotel’s policies, regardless of what is shown on a third-party site
- Cancellations must follow our terms to receive any refund